Handled end to end, so your floor is not carrying repetitive volume it cannot win on.
Partners · BPOs
Own the AI budget in the accounts you already run.
Your clients are buying AI this year. If it does not come from you, it comes from a vendor who then owns the relationship. Build your agentic operation on Oriserve: your people, your clients, your brand, our AI backbone, and revenue that rises per account even as seats fall.
Three ways an account growsRevenue-share model
- 01Take the automation budget
The AI line in accounts you already hold, instead of watching it go to someone else.
- 02Sell QA on 100% of calls
A new revenue line. Clients pay today for a sample under 5%; you can offer the whole book.
- 03Win the work you could not serve
Lower-ARPU segments, more languages, always-on: viable now because the economics changed.
- 04Keep the seats that matter
The judgement calls stay with your people, at higher value per seat.
- 05Carry it offshore
The same automation is worth several times more against a US or UK seat cost.
The question every BPO asks first
"Does this not cannibalise my seats?" Yes. And the alternative is losing the whole account.
We are not going to pretend otherwise. Seat revenue falls when automation lands. But the seat was going to be automated by someone; the only question is whether you do it and keep the client, or a pure-AI vendor does it and takes the relationship with them.
A cannibalised seat is a kept account. A defended seat is a lost one. Self-disruption is the only version of this you control, and it is the version where the automation budget, the QA line and the client all stay on your P&L.
The maths, honestly
Fewer seats. More revenue per client.
The old model
Seats times rate
- Revenue scales linearly with headcount
- Rates under constant pressure, margin thin
- QA is a sampled cost centre, not a product
- The client's AI budget goes somewhere else
The agentic model
Automation, outcomes, audit, plus the seats that remain
- You capture the automation layer instead of losing it
- Outcome fees on the result, not just hours
- 100% automated QA becomes a sellable line
- The remaining seats are the higher-value ones
The proof the automation is real: a 200-seat programme was run at the same service levels with 50 agents. If you own the AI, that volume does not leave your P&L; it moves from low-margin seats to higher-margin automation and audit.
What your delivery org actually gets
Not a cliff. A shift.
Volume60–80% by AI
Your peopleThe 20–40% that decide
The save, the settlement, the exception, taken with full context handed over, not cold.
Quality100% audited
Every call scored automatically, so quality stops being a sampling exercise and coaching gets evidence.
The human layer is present from day one, which means this is never an all-or-nothing switch and your client's service levels are not the experiment.
Build or partner
You could build this. It would cost you two years.
The parts that are hard to reproduce quickly are not the parts that look hard: eight years of Indian contact-centre conversation data, a voice pipeline tuned for real regional speech and code-switching, a dialler with compliance enforced before the dial, and automated scoring on every call. A platform to build a business on, rather than a tool to resell, and your brand stays in front of the client.
Time to first programmeWeeks, not quarters
Productised, with our team beside yours through go-live.
CapitalNo platform build
No upfront fee and no engineering programme to fund.
OwnershipYour client, your brand
We are the backbone underneath; the relationship stays yours.
What BPO leadership asks
Will you go direct to our clients?
Not into a registered account. The accounts you bring are logged to you, we will not run a competing direct motion into them, and if a client of yours approaches us we route them back to you.
What happens to our people?
The judgement work stays human, and it is the better-paid work. We are not going to varnish this: the routine volume moves to AI. What we can say honestly is that the human layer is permanent by design, and the seats that remain move up the value chain rather than simply disappearing.
How is the revenue share structured?
You hold the client and the contract; we share the automation and outcome revenue on the accounts you run. The split is set in the commercial conversation, per partnership. See the four models →
Has any BPO actually done this with you?
A large BPO is building its first agentic programme on the platform now. It is in flight and unnamed until they are comfortable being referenced, and we will not pretend to more proof than that.
Does it work for our offshore book, not just India?
That is where the economics are strongest. The platform was proven in India, the hardest market on cost, language and telephony. Against a US or UK seat, every automated point is worth several times more.
What does the first step look like?
One account you already run, one process, a baseline agreed up front, 60 to 90 days. Prove the lift, then expand across the book and into new logos.
Become a partner
Start with one account. Prove it in weeks.
Every partnership begins the same way: one account, one process, a baseline agreed in writing, and a result you can take to your client. No exclusivity, no upfront platform fee.
Tell us your motion
Which clients you serve, which of the four models fits, and one account you would start with.
We map the fit
A working session on the account, the process, the integration and the compliance shape. We say yes or no fast.
Land the first programme
One process live on a real book, baseline first, with our team beside yours through go-live.
Expand across the book
Take the proven result into the rest of the account, then into new logos, with the kit to sell it yourself.