Increase in lead conversions on the model launch, run on Google Business Messages and voice together in discovery.
Industries · Automotive
From the first search to the next car.
A vehicle is bought over months and owned for years, across a dozen conversations the dealer floor never has the hands to hold. Oriserve runs the whole arc, discovery, test drive, delivery, service, insurance renewal and exchange, across two-wheelers, cars, commercial vehicles and the dealer network.
The ownership journey · liveSimulation
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"A buyer makes hundreds of digital touches before they choose, then owns the vehicle for years. Miss the calls in between and you sell one car instead of three."The automotive doctrine · the sale is the start, not the finish
Why automotive leaks customers
The lead that goes cold in an hour and the owner nobody calls until the warranty lapses are the same lost lifetime.
At the top, high-consideration enquiries arrive around the clock and decay fast; a dealer that answers on the next working day has already lost the buyer to the one that answered now.
After the sale, the money is in service, insurance renewal and the exchange three years later, and those calls are exactly the ones an overstretched dealer network never makes. One platform works both ends of the journey, at a cost that makes every conversation worth having.
The ownership journey
Six stages, each mapped to a motion we run.
The same brain runs all six, so the buyer who researched a model is known when it is time to service, renew or upgrade it. Each stage maps to a solution you can go deeper on.
Discover
The research phase, guided
Model, variant, finance and offer questions answered the minute they are asked, in the buyer's language, keeping a high-consideration shopper warm through weeks of research.
Moves: enquiry-to-interest rateLead qualification →Qualify & test drive
The visit worth the showroom's time
Budget, finance eligibility and intent qualified, the test drive booked, and the hot buyer routed to the right dealer while the interest is live.
Moves: enquiry-to-visit rateLead qualification →Deliver & onboard
The handover, coordinated
Delivery scheduling, documentation and finance follow-ups, and a welcome that sets up the service relationship instead of ending at the gate.
Moves: delivery-to-first-serviceOnboarding & support →Service
The reminder that fills the bay
Service-due reminders, booking and service-centre lookup, plus post-service feedback calls, so the workshop stays full and a bad experience is caught before it becomes a lost customer.
Moves: service retention, CSATCustomer support →Insure & renew
Motor renewal, closed on the call
Motor-insurance and extended-warranty renewals worked across the window, the real policy quoted, the payment taken in-conversation, the lapsed book won back.
Moves: renewal rateRenewals →Exchange & grow
The next car, and the referral
Upgrade and exchange offers timed to ownership age, accessory and used-car cross-sell, and referral asks while satisfaction is high.
Moves: repeat & referral rateRetention & upsell →Across the industry
One platform, every corner of the trade.
OEM or dealer, showroom or workshop, new or used, the motion adapts to how that part of the business actually earns, and shares one memory of the customer across all of it.
Two-wheelersPassenger carsCommercial vehiclesElectric vehiclesDealer networksCaptive financeMotor insuranceAftermarket & partsUsed-car
One stage, proven at scale
Discovery, turned into real conversions.
A leading two-wheeler brand used conversational AI on Google Business Messages and voice together in the discovery phase of a model launch, guiding buyers through research and into the funnel. It is one stage of the journey above, and the clearest proof of what the platform does at the top of it.
Lead conversion14.3x
Where AI runs full flows3x human benchmark
Lead-qualification conversion against the human baseline, where the AI runs the whole flow.
The buying journeyHundreds of touches
Digital interactions a buyer averages before deciding; the AI is present for them, at any hour.
Cost per outcome~30% lower
India benchmark, which is what makes working the whole journey affordable.
Compliant outreach by construction
The rules that govern an outbound call, enforced in the dialler.
Consent and contact rules live in the platform, so a call that should not be placed never is.
TRAI · TCCCPRContact windows & DND
Calling hours, frequency caps and preference registers gate every outbound dial before it is placed.
DPDP ActConsent & data residency
Buyer and owner data honoured under consent, resident in India, recordings encrypted and access-controlled.
Internal100% call audit
Every conversation scored, AI and human, across OEM and dealer, so quality is the whole book.
What automotive leaders ask before signing
Does it work for the OEM, the dealer, or both?
Both, on one platform. The OEM gets a consistent conversation and full visibility; the dealer gets qualified visits and a workshop that stays booked. Because it is one memory of the customer, leads and service history do not fall into the gap between them.
Can it book test drives and route to the right dealer?
Yes. The AI qualifies the buyer, books the test drive and routes to the nearest or best-fit dealer with the context attached, so the showroom opens on a warm, informed visitor rather than a cold walk-in.
What does it do after the sale?
The part most of the industry under-works. Service-due reminders and booking, post-service feedback, motor-insurance and warranty renewals, and the exchange or upgrade offer timed to ownership age; the after-sale is where the lifetime value is.
Does it handle regional languages for a national dealer network?
Yes. The speech pipeline handles regional languages and code-switching, so a national OEM gets one motion that still sounds local in every market.
How do you price this?
Consumption on handled volume, plus a success fee on the outcome above your baseline. No seats; the full construct is on the outcome pricing page.
What proof exists in automotive?
Ask for the reference call. A leading two-wheeler brand saw a large lift in lead conversion using conversational AI on Google Business Messages and voice together in the discovery phase; where the AI runs full flows we see roughly 3x the human qualification benchmark. Bring your funnel and after-sales book and we will baseline both.
More industries
Proven where the calls are hardest: BFSI and telecom.
The same platform runs regulated recovery and renewals in BFSI, and the full subscriber lifecycle in telecom.