Vi (Vodafone Idea)
Telecom · MNP retention
ORI ran the number-portability retention journey in the customer's own language, across seven circles, at a fraction of outbound-calling cost. Publicly announced, Aug 2025.
Read the story →The outcome execution platform
AI runs the call. A person closes it.
You get the outcome.
The revenue conversations your contact centre lives on: collections, renewals, sales, support. Run end to end, and paid on the result, not the minute.
8 yrs
in production
1M+
calls a day
100%
scored
Hear it before you read about it
Anisha calls you in seconds.
A live conversation with Oriserve's AI, personalised to you. Every ORI call generates a receipt: the platform's read of the conversation, delivered within a minute of hanging up.
Trusted by teams that carry the numbers
Vi (Vodafone Idea)AirtelHDB FinancialTATA AIGIndiaFirst LifeMuthoot FincorpAditya Birla CapitalAditya Birla Sun Life InsuranceRoyal EnfieldIndiGoDishTVACT FibernetTata PlayBuddy LoanStashfinTeleoneVi (Vodafone Idea)AirtelHDB FinancialTATA AIGIndiaFirst LifeMuthoot FincorpAditya Birla CapitalAditya Birla Sun Life InsuranceRoyal EnfieldIndiGoDishTVACT FibernetTata PlayBuddy LoanStashfinTeleone
WHAT ORISERVE IS
The AI that runs your calls, and the people who close them.
Oriserve is a contact-centre platform for the conversations that carry revenue: collections, renewals, sales and support. Voice AI handles the volume in your customer's own language. Whatever it cannot resolve, a trained specialist closes on the same call, so every conversation reaches an outcome and your service levels never slip.
BFSI
TELECOM
CONSUMER BRANDS
N°05 · After go-live
Named clients. Real results. Ask them yourself.
TATA AIG
Insurance · renewals
A renewal voicebot closing in-conversation, with a live transfer to a human for the wavering customer. Delta pack in final review.
Read the story →Consumer durables leader
Service · transformation
A full support floor re-run on the platform at a quarter of the headcount, service levels held throughout. Named on request.
Read the story →Watch one real call, start to finish
Scroll to play a single motor-insurance renewal as it happens: the AI opens, senses trouble, hands to a human at the right second, closes the payment, then files what it learned. You watch every decision it makes, including why it hands to a human. Every Oriserve call runs these five acts.
Answer.
Traffic behind him, a bad line, Hinglish mid-sentence. The AI hears through all of it.
Sense.
“Thinking of switching.” The platform knows what that sentence is worth.
Hand off.
A specialist joins in seconds. Briefed before she says hello.
Close.
Renewed on the same call, payment link and all. No callback, no queue.
Learn.
Scored, like every call. Fed back into the brain, so the next thousand open sharper.
ACT 01 / 05
Same five acts · any industry
SimulationPPriya S.Retention specialist
intent: switchingsentiment: waveringfull transcript
Console
Quote the loyalty NCB-protect add-on, same premium
How the work splits
AI runs the volume. People close the rest.
The industry chased deflection and stalled in pilots; we optimise for resolution, and charge on it. Whatever the AI can't resolve goes to a trained person on the same call, so every conversation still reaches an outcome and your SLAs never take the hit. The race to 100% automation is a mirage: resolution plateaus in production, and the save, the settlement and the exception are exactly where the money is decided.
Regulation · RBI FREE-AI
India's draft AI rules for finance ask for human oversight of automated decisions, an override, and disclosure when AI is in the loop. The model we have run for years is the one the regulator is now asking for.
What FREE-AI means for BFSI →N°02 · The whole customer, covered
That was one call. The platform runs the entire lifetime.
Most vendors sell one moment. Oriserve runs every revenue and service conversation a customer will have with you, on one memory, so the context earned at acquisition is still working at renewal: the right message, at the right moment, on the channel that fits.
One platformori.one memory
Acquire
Onboard
Serve
Collect & renew
Retain & win back
Grow
Acquire
3x human benchmark*Lead qualification and conversion in the minute of intent, not the day after. *Where full AI flows run.
Onboard
KYC · activation · first useWelcome and verification completed in conversation, in the customer's language.
Serve
cost per conversation ▾Support handled 60–80% end to end, 24/7. Customers who were never economical to serve become affordable to serve well.
Collect & renew
compliant on every callReminders, recovery and renewals with payment closed inside the call; consent and contact rules enforced by construction.
Retain & win back
saves in the momentSave-intent caught mid-call and handed warm to a person. Lapsed customers re-engaged while the book is still winnable.
Grow
offers inside calls you already makeTrigger-led upsell in the flow of service and renewal conversations; every pitch scripted and audited.
N°03 · The platform · 4th generation
One system, four layers, and every call teaches it.
Voice AI fails most often when it is bolted on as a layer, not run as the operating system. Everyone else owns a layer; nobody owns the outcome. One system runs the dialler, the AI agents across voice and chat, the human console and 100% QA, end to end; it integrates with your systems of record before it automates a single call, and what every call teaches flows back to the top.
Live01
AI-native dialler
Campaign logic, redial discipline, compliance windows. 1M+ calls a day.
reach
Live02
AI agents · voice + chat
Sales, renewals, retention, recoveries; 10 languages in production.
resolution
⇄
The handoff
First-class product surfaceA warmed, qualified conversation moves to a person in seconds, with the interaction summary, the intent and every captured detail attached. What nobody else has.
In build · Aug 202603
Human agent console
People take the close, the save, the settlement; briefed before hello.
close rate lift
Live04
100% QA + analytics
Every call audited, AI and human. The learning loop compounds.
qa coverage
Rolling improvement · why the loop matters
Automation that compounds, quarter on quarter.
Day 1 · ~20% AI-handled · KPIs protected→ 60–80% band
0loop cycles on this page
100%calls feeding the loop
<1 daynew use case via templated verticals
permanenteach point of automation won
Ramp shows the representative deployment pattern: AI starts with a minority of volume so client KPIs are protected from day one; the ratio shifts as the system learns your business. Layer meters are illustrative of the live dashboard.
Point tools sell you a layer. Seat-based platforms sell you licences. Oriserve runs the whole loop as one system, priced on the outcome, so nothing your operation learns is ever lost between tools.
N°04 · Engineered for the worst line in the world
Accurate on the calls that break the demos.
NoiseStreet-proof
8 kHz line audio, traffic, kitchens, a call centre shouting behind the agent. Trained on it, not protected from it.
LatencySub-1.5s
Voice-to-voice at P95, held flat under load. The customer never waits long enough to wonder.
Scale10,000+
Concurrent calls, drift-tested. Accuracy at call one and call ten thousand is the same accuracy.
Truth<1% hallucination
Balances, dues and policy figures served from your systems of record; the model never invents the number.
ISO 27001:2022ISO 42001SOC 2GDPRHIPAA-readyAWS KMS encryptionMFA · VPC-isolatedIndia-residentISO 27001 certified · remainder per the infosec pack · full detail on the trust centre
Prove it on your own book. Inside a week.
Day 0 · baseline and target agreed, in writingDays 1–3 · bot built on your scripts and dataDay 7 · first live results, read together
Priced on outcomes, not seats. We agree the number that makes this a win before we build a thing, and the pilot runs on the same terms as production.
Do not take our word for any of this.
Call the live AI in your language. Audit the scoring on real conversations. Ask a referenceable client. Then decide.